Terms and Conditions

Welcome to Grenade Olive Oil, an online store dedicated to the sale of olive oil of the highest quality. By using our website, you agree to the terms and conditions described below. Please read them carefully before making any purchase.

General Information

• Trade name: Grenade Olive Oil
• Activity: Sale of olive oil online
• Contact Email: gourmet@grenadeoliveoil.com

3. Use of the Web Site

• Access to and use of the website is solely for lawful purposes and in accordance with these terms.
• You warrant that you are at least 18 years of age or that you are using this site under the supervision of an adult.
• Misuse of the site, such as attempting to engage in fraudulent activities or breaching the security of the site, is prohibited.

4. Products

• Availability: Products are subject to availability. If a product is not available after you have placed an order, we will inform you as soon as possible to offer you a solution.
• Images and Descriptions: We make every effort to ensure that product images and descriptions are accurate. However, there may be slight variations in color or presentation.

5. Prices and Payments

• Currency: All prices are in [Local Currency/Euros] and include applicable taxes, unless otherwise indicated.
• Payment Methods: We accept the following payment methods:
  • Credit and debit cards (Visa, MasterCard, etc.)
  • Bank transfers (when applicable)
• We reserve the right to change prices at any time. However, orders already confirmed will maintain the price established at the time of purchase.

6. Shipping

• Shipping Zones: We ship within [detail countries or regions].
• Delivery Time: Estimated delivery time varies between [2 and 10 working days], depending on the customer’s location.
• Shipping Costs: Shipping costs are calculated at the time of ordering.
• Tracking: A tracking number will be provided so you can check the status of your shipment.

7. Returns and Refunds

• Return Policy: If you are not satisfied with your purchase, you may return the product within 15 days of receiving the order, provided it has not been opened or used.
• Conditions for Refunds:
  • The product must be returned in its original packaging.
  • You must provide proof of purchase.
• Process: Please contact our customer service team ([contacto@grenadeoliveoil.com]) to initiate the process. Return costs will be the responsibility of the customer, except in cases of defects or shipping errors.

8. Privacy and Data Protection

• Use of Data: Personal data provided is used only to process orders and enhance the customer experience.
• Data Sharing: We do not share or sell personal information to third parties, except as required by law.
• Security: We use encryption technologies to protect your personal information.

9. Intellectual Property

All website content, including images, text, graphics and logos, is the property of Grenade Olive Oil and is protected by intellectual property laws. Its unauthorized use is strictly restricted.